IAM.Speech user manual
Screen-by-screen instructions, exact controls, safe examples, CLI/API alternatives and recovery paths for IAM.Speech.
Start with the section that matches the label in the application. Each page explains what the screen does, what to click, which value to enter, how to verify success and how to recover without duplicating an operation.
Documented surfaces
- Overview — Summarizes conversation volume, processing state, ASR/diarization quality and QA indicators.
- Audio upload — Uploads a recording and selects language, channel mapping, diarization and processing profile.
- Conversations — Finds processed recordings by ID, participant, date, state, tag and score.
- Transcript and diarization — Shows segments, speakers, timestamps, confidence and permitted manual correction.
- QA score — Applies a versioned scorecard, shows criteria/evidence and permits reviewer override.
- Analytics — Aggregates intents, keywords, sentiment, QA and operational metrics for a selected sample.
- Scorecards — Creates criteria, weights, critical failures, N/A behavior and versioned publication.
- Dictionaries and keywords — Manages domain terms, normalization, keyword groups and ASR hints.
- Reports — Creates a saved report from filters, columns, schedule and recipients.
- Processing queue — Shows ASR/diarization/analytics stages, workers, retries and terminal errors.
Application
How to use OverviewSummarizes conversation volume, processing state, ASR/diarization quality and QA indicators.
How to use Audio uploadUploads a recording and selects language, channel mapping, diarization and processing profile.
How to use ConversationsFinds processed recordings by ID, participant, date, state, tag and score.
How to use Transcript and diarizationShows segments, speakers, timestamps, confidence and permitted manual correction.
How to use QA scoreApplies a versioned scorecard, shows criteria/evidence and permits reviewer override.
How to use AnalyticsAggregates intents, keywords, sentiment, QA and operational metrics for a selected sample.
How to use ScorecardsCreates criteria, weights, critical failures, N/A behavior and versioned publication.
How to use Dictionaries and keywordsManages domain terms, normalization, keyword groups and ASR hints.
How to use ReportsCreates a saved report from filters, columns, schedule and recipients.
How to use Processing queueShows ASR/diarization/analytics stages, workers, retries and terminal errors.
IAM.Speech: CLI and APICopy-safe command examples, expected results and recovery rules for IAM.Speech.