How to use Operator actions

Runs listen/observe/escalate for the selected active call under the operator role.

What this section is for

Runs listen/observe/escalate for the selected active call under the operator role.

Before you start

You need access to IAM.Voice, the correct tenant/workspace and permission to change this configuration. Prepare a non-sensitive example value such as call-id-demo.

Buttons and forms

ControlWhat it does
ListenPerforms the action named in the interface. Review the resulting state or message before continuing.
ObservePerforms the action named in the interface. Review the resulting state or message before continuing.
EscalatePerforms the action named in the interface. Review the resulting state or message before continuing.
JoinPerforms the action named in the interface. Review the resulting state or message before continuing.

Primary path in the interface

  1. Open the application link above and sign in with the least-privileged role required for this section.
  2. Select the intended tenant or workspace. Do not continue while the header shows a different tenant.
  3. In the navigation, click Operator actions. The expected address is https://app.iamvoice.ru.
  4. Click Listen. Enter the documented safe values: call-id-demo. Do not paste a production secret into a free-text field.
  5. Review every field before the final Save, Run, Publish or Confirm action. If a preview or validation control exists, run it first.
  6. Review the validation message or changed row. The result must match this purpose: Runs listen/observe/escalate for the selected active call under the operator role.
  7. Only then continue to the next dependent section. Copy the request/correlation ID when the interface shows one.
  1. Open the deep link https://app.iamvoice.ru instead of navigating through the sidebar.
  2. Confirm the tenant/workspace after the page loads; a deep link must not silently switch scope.
  3. Before automating the API path, run this product-specific read-only or validation command. It proves reachability but does not bypass application permissions:
curl --fail --silent --show-error https://app.iamvoice.ru/healthz

How to verify the result

The control event belongs to the selected call, the backend confirms the command and call state changes as expected.

If it did not work

SymptomWhat to do
401 / sign-in screenSign in again, then return to this page. Do not put a session token in a URL.
403Check the selected tenant and request the documented role; retrying with the same role will not help.
404Verify the exact path and whether the feature is enabled in this environment.
409Search for an object named call-id-demo; continue with it or choose a unique name.
422 / validation errorCorrect only the highlighted fields. Keep identifiers lowercase unless the form explicitly allows otherwise.
429Wait for the displayed retry interval or reduce the request scope; do not start parallel retries.
5xx / timeoutRefresh once after the server has recovered; do not repeat a destructive action while its result is unknown. Save the correlation ID and timestamp for support.