How to use Operator knowledge

What this section is for

Searches approved knowledge articles used by operator/copilot.

Before you start

You need access to IAM.Voice, the correct tenant/workspace and permission to read this data. Prepare a non-sensitive example value such as возврат товара.

Buttons and forms

Control	What it does
Search	Narrows the visible list without changing server-side objects.
Category	Performs the action named in the interface. Review the resulting state or message before continuing.
View article	Opens the selected record and its available evidence or configuration.
Copy answer	Copies the displayed value; verify that it does not contain a secret before sharing it.

Primary path in the interface

Open the application link above and sign in with the least-privileged role required for this section.
Select the intended tenant or workspace. Do not continue while the header shows a different tenant.
In the navigation, click Operator knowledge. The expected address is https://app.iamvoice.ru/operator/knowledge.
Click Search. Enter the documented safe values: возврат товара. Do not paste a production secret into a free-text field.
Review every field before the final Save, Run, Publish or Confirm action. If a preview or validation control exists, run it first.
Review the validation message or changed row. The result must match this purpose: Searches approved knowledge articles used by operator/copilot.
Only then continue to the next dependent section. Copy the request/correlation ID when the interface shows one.

Second path: direct link and CLI/API

Open the deep link https://app.iamvoice.ru/operator/knowledge instead of navigating through the sidebar.
Confirm the tenant/workspace after the page loads; a deep link must not silently switch scope.
Before automating the API path, run this product-specific read-only or validation command. It proves reachability but does not bypass application permissions:

curl --fail --silent --show-error https://app.iamvoice.ru/healthz

How to verify the result

The current article version opens and source/owner are visible.

If it did not work

Symptom	What to do
401 / sign-in screen	Sign in again, then return to this page. Do not put a session token in a URL.
403	Check the selected tenant and request the documented role; retrying with the same role will not help.
404	Verify the exact path and whether the feature is enabled in this environment.
409	Search for an object named `возврат товара`; continue with it or choose a unique name.
422 / validation error	Correct only the highlighted fields. Keep identifiers lowercase unless the form explicitly allows otherwise.
429	Wait for the displayed retry interval or reduce the request scope; do not start parallel retries.
5xx / timeout	Refresh once after the server has recovered; do not repeat a destructive action while its result is unknown. Save the correlation ID and timestamp for support.